Nous ne sommes pas à l'abri que ça marche
Wendy : Directrice commerciale / Relation client
1860 € HT par jour
Disponibilité : Dispo : Maintenant
Disponible en part-time: Oui

Profil mis à jour le : 07/02/2020
Contacter Wendy  Ajouter aux favoris Publier un avis
1860 € HT/j
Disponibilité : Dispo : Maintenant
Mobile en france: Non

Note Globale    

Wendy

41 ans

Paris

Wendy
Directrice commerciale / Relation client

Expériences professionnelles

 

Hermès Distribution
France

Retail Manager

Oct 2017 - Fév 2020

  • Coaching and Development (10 Stores / 140+ staff)
  • Commercial drive and clienteling, Buyings
  • Building a purposeful environment for teams to thrive in
  • Digitalization of our points of sale
  • Evolution towards a fluid experience for clients both online and offline


Hermès Distribution
France

Retail Manager

Jan 2017 - Sep 2017

  • Coaching and Development (5 Stores + 8 concessions , 50 staff)
  • Wholesale management of concessions


Louis Vuitton

Retail Development & Operations Manager

Oct 2015 - Déc 2016

  • Member of French Executive Committee, team management of 15 people
  • In charge of Retail Operations, on top of Retail Training & Performance:
  • Logistics, Supply Chain & Store Operations: ad hoc optimization in 20 stores (16 to 2.000 sqm)


Louis Vuitton
France

Coordination of the Perfume Launch in France

Jan 2016 - Sep 2016

On September 1st 2016, Louis Vuitton launched its first Collection of Perfumes ever

  • Coordination of the launch for France' 20 stores: project management, store planning & architecture, team training, Clienteling, visual merchandising

Louis Vuitton
France

Retail Training & Performance Manager

Mars 2012 - Oct 2015

Member of French Executive Committee, team management of 12 people

  • Client experience - Welcoming, Commercial mindset & Relationship: sales teams training and coaching (800 headcount), mystery shopping programs
  • Client retention: quantitative and qualitative satisfaction, after-sales service
  • Store openings: project management and team coordination
  • Performance management via Retail KPIs: Conversion rate, Up & Cross-selling, Average basket
  • HR shared projects: career paths and bonus schemes design for sales teams

Louis Vuitton
Paris, France

Champs Elysées Flagship Store, Operations manager

Mai 2009 - Fév 2012

180 M€ yearly, 6.000 to 10 000 daily foot flow

  • Team management and development: 40 people
  • Client relation and sales: team coaching on the shop floor
  • Store operations and stock management: 40k+ products

Louis Vuitton
EMEA

Europe & EMEA Client Development Manager

Juil 2007 - Mai 2009

  • Marketing Action plans: client acquisition and retention across 17 countries / 114 stores
  • Focus on local clientele development: events, partnerships, ad hoc studies, mailings and e-mailings (5M client database)
  • Private Clients Relations: personalized services to develop VICs turn over
  • In store Clienteling: prospects acquisition, retention & cross selling rates increase


Louis Vuitton
EMEA & JAPAN

International E-services Manager

Juil 2004 - Juin 2007

  • Set up of customer service centers for 70 stores, 15.000 calls/month, 25 headcounts, 9 nationalities
  • Implementation of phone shopping across Europe & Middle East
  • Launch of Louis Vuitton first e-commerce websites in France, UK, Germany, Italy & Spain
  • Transition from e-Luxury to Louis Vuitton own website in the USA
  • Growth of yearly turn over from 5 to 130 M€


Louis Vuitton
EMEA

EMEA Leather goods & Accessories Merchandiser

Juin 2003 - Déc 2003

  • Operations marketing to support sales across EMEA stores


Michelin
Clermont-Ferrand, France

Project on urban mobility

Jan 2002 - Juin 2002

  • Innovation Award at the 2002 Paris Car fair (Salon de l'Automobile)


Peugeot
Poissy, France

Quality control worker

Juin 2001 - Août 2001

On the Peugeot 206 car assembly line


Formation

 

2019     Linkup European School of coaching - Management Coaching Certification

2018     Alto Psychology school - Training of Systemics and Palo

2016     Aromatherapy certification

2002     Southampton University, UK - Master of Science in Management Sciences

2000     Ecole Centrale; Top French Engineering school

2000     BA, Economics & Social Sciences University

1998     Ste Geneviève - Preparatory classes for engineering schools

     ENGINEERING ACADEMICS & MANAGEMENT TRAINING

Langues

 

Hindi : Connaissances de base

Anglais : Bilingue ou langue maternelle

Allemand : Moyen

Français : Bilingue ou langue maternelle

Chargement...