Directeur Retail / Retail Manager

* Member of France-Benelux Board directors
* Scope: 55 Corners (all Brands), CA 40 M€, Team 100 Pers (1 Coordinator, 5 Store Managers, 15 Managers)
* Launch of the brands Club Monaco, Polo Clothing and Polo Sport (Recruitment, Training, Management, events)
* Implementation of cross-business and cross-brands actions (ex: Workshops Retail All Brands, 360 Meetings)
* Establishing partnerships and interventions with the support of external specialists ( ACDL, Nielsen, Lookadok )
* Implementation and implementation of the "Checklist Customer Experience" and "Operational Checklist"
* Implementation, development and deployment of a Full Web Retail Solution (steering and management tool )
* Profitability: Staffing optimization actions vs. Costs, performance and growth potential ( 4 Wall Profit FY19 +4points vs FY17 )
* Management of Department P&L : budget construction and costs control
* Monthly internal Newsletter creation
* Implementation of an alternative Bonus system for sales teams based on Kpis Results vs Goals ( UPT, APT )
* Conducting customer events for driving instore traffic and for offering a differenciating customer Experience
* Mystery shopping Performance : 9/10 in FY19 ( 9.2/10 in FY18 )

* Analysis and Team Mix & Match seering for adapting to various Business environments & customer Profiles
Management
Operations
* Implementation of performance monitoring tools (CA, UPT, APT targets, etc.)
* Implementation of seasonal targets with Brands Sales Managers (monthly Split...)
* Creation, setting up and monitoring the RL Client Book ( CRM )
* Instore operational tools creation (RL Day,To Do List, zoning, Business Overview Grid, operational Checklist...)

* Management of HUGO BOSS corners in Department stores in France (Galeries Lafayette, Printemps, Madelios)
* Head of recruitment and training of managers and sales teams
* Attached to HUGO BOSS France President. In direct connection with Depts Heads (Marketing, Sales, Logistics, Finance...)
* Strength of proposal for the development of new procedures and solutions for the Network
* Responsible for setting up Retail Targets and monitoring the Teams performance
* Organizes monthly manager meetings
* Conducts semi-annual evaluations of managers
* Search for new sites in France for new corners opening and deploiement
* Retail expansion : 10 new corners ( Bordeaux, Nice, Lille, Lyon...)

* Heading the french Flagship Store : Team of 12 people (20 during Pic period), 1 Assistant manager, 1 stock specialist
* Managing a turnover of 6M€ : turnover +30% in 2 Years, highest productivity in Europe
* Building multicultural Teams and specifific Trainings for hiring chinese, russian & middle East customers
* Responsible for scheduling, inventory management, compliance with sales policy & customer service, recruitment and field training
* Set up and deploiement of a new staff Training Programto improve kpis and customer exeperience
* Development and training of a shop manager appointed in January 2004
* Creation of a Collection Feed back grid for preparing buys with Sales Team
* Recruitment of sales people and temporary workers for the various points of sale ( stores and corners )
* Responsible for training to integrate newcomers into the Company (development of a training book used in all shops)

* Management of a team of 6 people (15 during a period of high activity) including 1 assistant the opening of the store

* Management of 3 corners : MW, WW, CW leading a team of 30 people including 4 managers
* Driving an annual turnover of 35 M€
* Human Resources/Merchandising
* Staff recruitment, Training and management
* Ensuring Individual follow up ( GAP school program ) for succession planning
* Head of Operations: Sales Forecasting, Sales Force Payroll Management

* Management of a team of 18 to 25 people including 3 managers / annual Turnover 3M€
* Same duties as above
* Weekly Conference Call : sharing figures, trend, business and HR actions...
* Participation in the GAP MANAGER CONFERENCE 2000 (Las Vegas): Training in Leadership and Staff Retention Practice

* Head of Operations and Human Resources: Schedules setting up on Staffwork (software) for optimizing staffing and zoning vs Trafic and Turnover potential
* Recruitment, training and follow-up of new managers
* Store Manager replacement during several months

* Managing a Team of 10 people
* Sales Associates recruitment and training
* Instore Visual merchandising in line with specifific guidelines regarding various universes
* Stock inventory and deliveries management
* Training on the different universes (jewellery, astronomy, orientation, bookstore, etc.)

* Advice, selling and follow up to Luxury Customers : political leaders, Public figures, VIP
* Personalized service and follow up
* Stock & Floor Replenishment