Directeur Général/Commerce et Marketing

• Management consulting assignments for large corporate and midcaps (Arkea, UPSA, Pernod Ricard) and professional services (notaries network, vocational training)
• Launch of an online Business Process Services platform offering BPOs and large contractors a state-of-the-art se of thechnologies to process their documents

Elaboration et lancement du plan de transformation opérationnelle de l'opérateur de services de BPO du Groupe Crédit Agricole.

Rebuilt funnel from 5 to +30m€ ACV in 6 mths – Sales team (8 people) processes and services offerings realigned to the Group’s strategy (XaaS) – Expanded the Financial Services offerings (loan management, insurance) – Developed new offers for property and real estate management.

Offerings: Transaction processing, Customer Care, Marketing and Communication, HR Services, F&A Achievements: In 12 months, rebuilt a 30m$ ARR funnel and achieved 9m$ ARR sales (26m$ TCV).
Verticalised the offering for Financial Services (marketing & comm, customer care, learning).
New technologies - business development

Marketing, Sales and Customer Experience smartification solutions involving artificial intelligence and natural language processing (Yseop) - Launch of a pilot with the French tax authorities With IMS Health (now IQ Via) - business takeover project Bid for the Market Data/Direct Marketing (Data as a Service) subsidiary (Rev: 6.5m$) of IMS Health (formerly Cegedim CD)

Reporting to the Group CEO New solution launch: Business Intelligence and Customer Oriented Marketing / agile CRM SaaS platform for Automotive and B2B Services: solution design, business plan, marketing and sales approach, market acceptance - Revenue forecast in year 3: 20m€ - Development team: 4 directors Business Development plan: Business Intelligence for the life sciences industry: SaaS offering and sales plan. Additional turnover potential in 12 months: 5m€ (+50%) - Cross-BU project team:
16 people

Technology services 2003-13 Hewlett-Packard - Account General Manager (AGM) - Enterprise Business (all products and services) - Paris Region

AGM for Defence (Ministère de la Défense and French defence industry) – 6/10 to 4/13

Assessment of the customer potential and industry-specific strategy definition: services, Hi-Power Computing, Big Data platforms, cyber-security, large procurement deals

Achievements: In 2011(FY), more than tripled the 2010 sales ($27m vs. $8m)

AGM for AXA – 3/08 to 6/10

Initiation of a global account management and strategic selling approach (Maturity model workshops) – Won back a large presence in a competitors’ account. Large IT management software deal: 6m€+

Achievements: Doubled the sales in 2 years - Quota 2010 (FY): $41m – Achieved 135% in 2009 – Global sales team: 80 people (18 FTEs)

Account Manager and then Global Services Client Executive for Alcatel-Lucent – 9/05 to 3/08

Achievements: Negotiation of outsourcing contracts (end-user workplace management - contract value for 3 years: $150m) and consulting projects (data centre consolidation) – Chicago-Paris. Roll-out of a TCO approach for data centre management – Assisted Alcanet in a major and very successful data centre consolidation operation with large IT press coverage – Quota achievement – Consulting: 150% - Hardware: 200% – Sales team: 14 people

Global Services Principal for BNP Paribas - 11/03 to 9/05

Achievements: Grew services sales from $6m to $19m in 18months (140% + achievement of services sales quota) in a very competitive context (BP2I - IBM joint venture) – account size FY 2004: $42m – Global sales team: 58 people

Financial Services - assigned to BNP Paribas (47m€ revenues) - post-merger integration, strategic alignment of coverage and back-offices, CRM application design for the SMB and Corporate segment

13m€ equity and 24m€ loans private placement with PwC Corporate Finance. 3 year-project planning the acquisition, integration and development of 50 pharmacies into an innovative "wellness" retailer

Financial Institutions (SG, Crédit du Nord, Crédit Lyonnais) and Manufacturing (Sanofi, Gehe, Renault) – Post-merger integration, business process reengineering and outsourcing

Achievements: Managed CDR Créances back-offices for 18 months. Won a European wide BPO deal of TCV 155m€ in banking in 1999.

Financial management consulting - financial reporting and planning, treasury and cash management