CEO | COO | Transformation digitale

Executive Committee Member of this leading energy renovation marketplace. Oversee team of 80+ FTEs in development and implementation of robust business and digital transformation, product - data & tech roadmaps, and scaling strategies. Advise leadership on project drivers and key decisions. Conduct business case and process excellence reviews. Change agent to remove barriers to progress while aligning teams.

• Spearheaded digital transformation focused on an 800 M€ sales volume build-up of 4 different business units-as well as designing a scalable architecture-resulting in a 10% growth and 20% cost optimization.
• Led team in scaling marketplace platform to welcome +2M new clients, +250K leads, and +600 users.
• Improved time to market for new products by 20% through effective MVP and agile-driven strategies.
• Selected as industry expert to represent Effy in key summits and publications, including EBG, Markess...

For a leading global management consulting firm, served clients with expert advisement to improve performance in customer experience, digital transformation, and HR strategies.

• Managed design and implementation of digital transformation plans for multibillion-dollar global firms.
• For a global financial services leader, established a 1,5 B€ procurement operating model and restructured a 600 M€ workplace management department of 1,700 FTEs across more than 100 offices.
• Effectively advised a global pharmaceutical firm to achieve a 20% cost reduction on SaaS contracts.

(acquired by AccorHotels)

Executive Committee Member of this global leader in concierge service, innovative client relationship management, and loyalty programs. Built team of +80 FTEs located across 12 global offices. Led teams in business scaling; product - data & tech roadmaps; M&A support; and company digital branding.

• Led a 5 M€ transformation program of a new global platform handling +1M yearly interactions by +3M customers and more than 700 internal users.
• Provided strong leadership and advisement in scaling company from 10 to 50 M€ in revenue and from 100 to 1,000 employees across 5 continents.
• Delivered a +25% increase in new revenue streams through product innovation and transition to new business models, including chatbot platform, API-based technologies, and online booking platforms.
• Managed M&A due diligence related to AccorHotel's 150M$ acquisition of John Paul in 2016.
• Steered M&A due diligence and 25M$ PMI in support of the John Paul-LesConcierges merger in 2015.
• Selected as industry expert to represent company and speak at leading global summits, including Salesforce World Tour Paris, Vivatech, IBM / EBG, and ACSEL.

(acquired by Hotels & Préférence)

Managed start-up and leadership of this international boutique hotel branding network providing a range of hotel critique and advisory services to global travellers.

• Secured 250k€ in initial funding from angel investors; secured additional 250 k€ in public funding from Welcome City Lab and Réseau Entreprendre.
• Scaled sales volume to 1 M€ in one year through sales, marketing, and branding.
• Grew staff to 10 FTEs; quickly ramped boutique hotel network to 150 establishments across 5 continents.
• Delivered a strong online presence through company website and magazine.

(Otium Capital portfolio company)

Built +20 FTEs team in data, product, and technology development for an online travel agency specialized in weekend and short break getaway packages.

• Delivered solutions to scale sales volume from 15 to 45 M€, supported by a growth in staff from 30 to 100 FTEs across 4 new offices in Europe.
• Spearheaded comprehensive reengineering of ecommerce platform (a 1,5 M€ project), enabling system to handle to 1,5+M unique visitors.
• Through development of strategic business partnerships with vendors and channel managers across Europe, delivered a critical 400% inventory increase for rooms and activities.
• Improved time to market by 50% and delivered 25% cost savings through agile transformation practices and internalization of development resources.

(VC investment fund)

Built and led 10 FTEs team in product, technology, and supply chain management strategies for 7 incubated and accelerated start-ups.

• In support of Otium's gift box operation, established network of 2,000 distribution partners across Europe; and built platform to manage more than 250,000 gift boxes and payment cards.
• Supported portfolio start-ups with design and build of omnichannel sales platform and the following dedicated services: product configurator, experience builder, integration with payment terminals.

Start up studio specialized in audio/video marketplaces.

Organizational and Management Consulting, providing strategic advisement on CRM / omnichannel, eCommerce, product launch, major project management to clients including BPCE and Orange.

New-York / Pasadena, USA