Ne pas prévoir, c'est déjà gémir. Léonard de Vinci.
Fabrice CEO - COO
2150 € HT par jour
Disponibilité : Dispo : Maintenant
Disponible en part-time: Oui

Profil mis à jour le : 31/10/2020

Mobile en france

Contacter Fabrice  Ajouter aux favoris Publier un avis
2150 € HT/j
Disponibilité : Dispo : Maintenant
Mobile en france

Note Globale    


49 ans

15e Arrondissement de Paris


Expériences professionnelles



Founder, Senior Advisor

Sep 2019 - Aujourd'hui

  • Evaluation of a Life Time Value strategy: Business potential, Operations and feasibility, for a financial fund (Confidential)
  • Selections of promising start-ups for a European organization
  • Operational help - CxO level for a start-up. 2 months. Benevolent

Paris, France

Group Operations Director

Jan 2019 - Sep 2019

An innovative high-technology French company leader in the non-invasive liver diagnostic market. Turnover $ 50M.

30 people – $ 11M revenue

Connect the teams to the vision of a newly appointed CEO, execute the strategy around the shift from capital equipment to pay-per-use, scale the operations and create the service P&L.

  • Led the supply chain ($ 12M budget), manufacturing and service teams. Created the industrialization department.
  • Introduced key metrics in the supply chain: Delivery data, and Stock management, value $ 6M; and in the Service business: Revenue split and Time to Repair while re-designing the Salesforce system.
  • Implemented a Product Life Cycle Management process. Planned operations readiness for a critical audit.
  • Went live with two products in February 2019 to meet Q1 sales targets. Planned a third for a 2019 Go-Live.

Basel, Suisse

Head of Service Business, EMEA

Jan 2017 - Oct 2018

Global leader in hearing solutions for profoundly deaf people. Global headquarters in Sydney, European HQ in Basel. 65% market share in the cochlear implant segment. Turnover > $ 1B, including 30% in services.

150 people – $ 100M revenue, +11% CAGR

Execute new growths enablers in a short timeframe to sustain top line, an increased customer focus and profitability and support globalization of business and effective resources allocation.

  • Developed and executed the EMEA service growth strategy
    • Pioneered modular offerings (freemium model) and positioned B2B digital solutions further to a segmentation and willingness to pay analysis. Hit the $ 5M+ in innovative B2B2C models (recurring revenue).
    • Piloted, deployed and scaled key growth process: customer data analysis, co-creation and design thinking.
    • Organized a broad range of functional areas to evolve in symbiosis and collaboration: marketing and sales teams and executives, operations, customer service, solution design, digital transformation and automation.
  • Expanded roll out and deepened the B2C patient engagement program 'Cochlear Family'
    • Aligned the operation according to a transformational model (LAER Land, Accept, Expand, Renew).
    • Achieved 70% joining members in big countries. >35,000 customers engaged, GDPR compliant.
  • Sponsored Salesforce deployment for the sales and services teams in Europe
    • Embedded system for 300 people. Project on time and budget. Phased out 2 legacy systems.
  • Established visibility and homogeneous process to manage the product renewal funnel.

Basel, Suisse

Head of Customer and Business Development, EMEA

Jan 2008 - Déc 2016

100 people - $ 75M revenue

Lack of cost control, operational excellence and customer focus. Drastic changes needed to create an operational backbone to enable a state-of-the-art customer experience and a scalable growth platform.

  • Transformed the EMEA organization and culture to increase patient focus. Grew country leadership (8 managers)
    • Implemented NPS, serving as a key input to strategic planning. Score around 50-80% in most markets.
    • Launched the digital professional portal to facilitate transactions for patients. Acceptance of 16%.
  • Laid the B2C strategy foundation and enhanced capabilities to manage exponentially growing transactions
    • Scaled the Cochlear Family engagement program. Harmonized both front and back end of the B2C solutions.
    • Created a B2C infrastructure and launched online stores which reached 60% sales online in 3 countries.
  • Led EMEA service operations.
    • Deployed lean & 6 Sigma capabilities. Institutionalized rigor in the key processes (variability management).
    • Drove several profitability related strategic initiatives (close of 3 repair centers, $ 1M saving initiative).
    • Executed the ‘CI 512 Implant Recall’ – crisis management. Mitigated business risk through 100% recall rate.

Vélizy-Villacoublay, France

Growth Probes Manager

Jan 2007 - Jan 2008


  • Developed plan to carve out the probes business and accelerate growth.
  • Pricing tool deployed for margin visibility and variance analysis leading to increase margin expansion.


Regional Services Manager

Jan 2003 - Jan 2007

GE HEALTHCARE IT - Middle East and Africa, 30 people - $ 2.6M

  • Grew sales from $ 0.8M to $ 2.6M, CAGR 26%. Restored profitability to an OM of 24%.
  • Integrated the Datex Ohmeda acquisition and prepared succession plan.


Black Belt and Lean 6 Sigma Program Manager / Information Management Leadership Program

Jan 1999 - Déc 2002

Black Belt and Lean 6 Sigma Program Manager - ‘01 – ‘02

  • Mitigated financial closing risk. 50 contingency plans executed across Europe.
  • Coached 15 people to obtain Green Belts certification.

Information Management Leadership Program - '99 - '00

  • Managed the accessory online project, first e-commerce site for GE Healthcare.
  • GHX : 1st employee, start-up funded by Medtech leaders. On-boarded the first 5 suppliers.

Versailles, France

Sales - Strategic Account Support for Nortel

Jan 1997 - Déc 1998

  • Sold high tech solutions as application engineer. Prepared and participated to a $ 50M negotiation.
  • Coordinated a prospective study on high-end connectors. Presented recommendations to CEO.



2019 : EdX: Business Considerations for 5G, IoT and AI

2018 : HarvardX: The FDA and Prescription Drugs: Current Controversies in Context

2016 : EdX: Behavioural Economics in Action



2018     MIT Sloan - Driving Strategic Innovation (5 Days)

2011     IMD - Mobilizing People (11 Days)

1997     HEC - MSc Strategic Management

1996     ENSAM - Ingénieur Arts & Métiers



Anglais : Bilingue ou langue maternelle

Allemand : Notions