Un homme doit être assez grand pour admettre ses erreurs, assez intelligent pour apprendre de celles-ci et assez fort pour les corriger
Claude Direction Generale
1430 € HT par jour
Disponibilité : Dispo : Maintenant
Disponible en part-time: Oui

Profil mis à jour le : 09/06/2021

Mobile en france

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1430 € HT/j
Disponibilité : Dispo : Maintenant
Mobile en france

Note Globale    

Claude

53 ans

Aix-en-Provence

Claude
Direction Generale

Expériences professionnelles

 

Reed Exhibitions

Events Portfolio Managing Director

Jan 2018 - Aujourd'hui

  • Challenges : grow a portfolio of international leading travel trade shows (https://hub.wtm.com/) (London, Dubai, Sao Paulo, Cape Town, Singapore, Mexico, Barcelona) and pivot to virtual events during Covid19 pandemic.
  • Actions : creating value for clients, designing and executing a strategy for each segment.
  • Exhibitors : Delivering a strong R.O.I. / Engage the team in the "Exhibitors Success Business" .
  • Visitors : Delighting them with a memorable journey/ delivering valuable personalized content and Experiences .
  • Sponsors : Ensuring an optimal Brand Exposure / Becoming a key omni-channel marketing partner.
  • Results : Total 2019 Revenue : £ 44 million, + 10% growth yoy and Average 2019 NPS +5 yoy. Successful Launch of the first fully virtual event of the company : Arabian Travel Market Virtual and WTM London Virtual £ 3 million revenue.


TRAVEL & CO

C.E.O /Co-Founder

Oct 2007 - Déc 2017

  • Challenge : build a leading player in the tailor-made travel market
  • Actions : acquisition and integration of 5 travel companies (Terres de Charme, East West Travel, Nouvelle Zelande Voyages, Backroads, Tapis Rouge)
  • Implementation of a multi-channel distribution strategy : online (10 websites) and retail (3000 travel agencies), Multi-cultural teams performance management (France, Spain, Egypt) : 62 employees
  • Results : Revenue multiplied by 7 over 10 years through organic and external growth (2017 : € 35 millions). Company sold to Time Tours Group.


TUI GROUP

Director Digital Travel

Juil 2003 - Déc 2005

  • Challenge : transform a major Tour Operating Group into a digital travel player.
  • Actions : implementation of a Digital Marketing Strategy to distribute the company's tours portfolio via 3 websites .
  • Operational Optimization of 3 Customers Contact Centers (100 agents) : new calls distribution system, new process, new incentive plans.
  • Results : Online revenue share of Group total revenue multiplied by 3 over 3 years (from 4% to 12%)


KARAVEL/PROMOVACANCES

Managing Partner /Co-founder

Juil 2000 - Juil 2003

  • Challenge : build from scratch a leading OTA in France.
  • Actions : Start-up company fundraising and launch. Successful acquisition and integration of a major competitor, Implementation and management of a cutting edge customer contact center (120 positions), Products portfolio building and optimization (sourcing, contracting, pricing,).
  • Results : 2004 revenue : € 140 millions. Company sold to Amadeus Group.


ROSENBLUTH INTERNATIONAL

Director Operations Europe

Jan 1998 - Juil 2000

  • Challenge : Establish Rosenbluth International as a leading Travel Management Company in Europe.
  • Actions : Performance management of 6 european oÞces (France, Switzerland, Belgium, Netherlands, Austria, Germany). Operational optimization of 6 customer contact centers dedicated to Corporate Travel Management for local and global accounts (200 employees)
  • Results : Revenue growth by 40% over 2 years ($209 millions) Ebitda multiplied by 3 (from $ 0,8 Millions to $ 2,6 millions). Company sold to American Express Travel Group.


Formation

 

     HEC Paris - Executive MBA

Langues

 

angalis : Courant

Chargement...