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THIERRY Directeur des SI et de la Transformation Digitale
1930 € HT par jour
Disponibilité : Dispo : Maintenant
Disponible en part-time: Oui

Profil mis à jour le : 26/11/2020

Mobile en france

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1930 € HT/j
Disponibilité : Dispo : Maintenant
Mobile en france

Note Globale    


53 ans


Directeur des SI et de la Transformation Digitale

Expériences professionnelles


Paris, France

DSI / Digital

Mars 2016 - Juil 2019

10.000 employees – 26 countries – 1.8 Bn EUR

Implement a new consumer focused and Digital transformation plan, stabilize Vital operations

  • Managed 120 FTEs in Technology, 120 FTEs in Digital. Team restructuration leading to the creation of 5 maindomains: Vital (Back Office), Consumer Facing (eCommerce, CRM, Big Data, AI), Infrastructure (Hosted, Cloud based), Governance, Security
  • Recruited 20+ technology experts (Salesforce Commerce Cloud, SEO, AI)
  • Redesigned Digital organization and new governance model Brand / Region / Countries
  • Led Innovation process (ID Factory) engaging Clarins experts from R&D, Buying, Technology, Packaging
  • Implemented ERP M3 (Master data, Sales forecast, Central Ordering)
  • Special focus on China eco system (T-Mall Alibaba) leading to a 50% increase year on year
  • Implemented a CRM eco system based on Salesforce technologies (SFCC, SFDC, Mulesoft)
  • Clarins eCommerce awarded in 2018 by Gartner L2 the #1 Beauty eCommerce in France, and ranked #2 for overall Digital performance. Up from #7 position 18 months ago
  • +25% eCommerce increase in 2017 vs 2016, +43% in 2018 vs 2017 contributing to half of revenue growth

Société de Conseil et de Management de Transition
Shanghai / Hong Kong

Founder & Managing Director

Jan 2012 - Déc 2016

10 employees – 3 M EUR

Provide western expertise on Digital / CRM to Asian markets

  • Built the consulting business from scratch, leveraging network and reputation, with main customers such as:
  • Chanel, LVMH, Richemont, Shiseido, Lane Crawford, Parker, KOLON Sports
  • Main focus: Digital transformation strategy building and execution in CRM, eCommerce, Digital
  • Partnerships with Western technology providers to distribute their products in the APAC Region
  • "The Consortium": Association with local companies for a one stop shopping for Brands setting up in Asia

New York / Hong Kong

Vice President Consumer Facing Solutions - Global Role

Jan 2008 - Jan 2012

46.000 employees – 30 countries - 12 Bn USD

Define and implement a Consumer Facing capability to support the "Consumer first" Group strategy

  • Responsible for managing 60+ FTEs globally for Consumer Facing, and 100+ FTE's across Asia
  • Built a global Consumer First Competency Center with NA, APAC, EMEA regional locations.
  • Built complex global Consumer 360 template in North America, 10 APAC and 15 EMEA countries to provide a seamless experience across channels
  • Rolled out 5.000 iPads for Clinique skin diagnostic tool enhancing brand image and data capture
  • Consolidated hundreds of local customer databases into a centralized 50 M customer DB records

Shanghai / Bangkok

Chief Operating Officer

Jan 2005 - Jan 2008

Startup company - 30 employees - Mobile payment / advertising

Build a mobile payment / advertising platform based on NFC technology

  • Created a highly specialized team to design and develop industry leading Mobile phone, Smartcard, NFC
  • Built a technology platform enabling the Brands to interact directly with their consumers through mobile social networking and payment with China Union Pay (CUP)
  • Built a new mobile advertising channel. Grew user base from scratch to 800.000 users in 8 months

Paris, France & Bangkok

2 fonctions

Jan 2003 - Jan 2005

384.000 employees – 80 Bn EUR

Asia Program Director

  • Provide a scalable, robust yet simple Back Office system to support Carrefour's growth in Asia
    • Renovated Carrefour Asia Commercial Systems: Referential data & Merchandize management, Supply Chain (WMS, Transport), Stores operations. First Core Model system in Thailand (30 hypermarkets) on time (12 months) and below budget. 50 MEUR budget. 10 nationalities
    • Successfully shifted from a 10 years old proprietary system to a modern ERP and decreased TCO by 20%

Chief Information Officer Commercial Systems

  • Define the Global Commercial systems strategy following the merge of Carrefour with Promodes
    • Assessed Commercial systems landscape across 25 countries and took a software package new approach
    • Defined governance model Group / Zone / Country enabling critical business improvement initiatives

Paris, France & Hong Kong

2 fonctions

Jan 1999 - Déc 2002

145.000 employees - 42 Bn EUR

Program Director

  • Rationalize the in store customer experience across 13 LVMH Fashion brands
    • Replaced 6 different Point of Sales systems operated in 13 Brands, 700+ stores, 45 countries with a single one
    • Built a Global Retail Operations team and template across LVMH Fashion Group
    • Implemented system in 18 months for Christian Dior and Kenzo across the world
    • Provided major improvements such as Retail operations, Customer information, real time inventory lookup

Chief Information Officer APAC - LVMH Fashion Group

  • Set up an IT shared service center to support 4 brands in 8 different Asian countries, reduced cost by 30%

Paris, France

Chief Information Officer

Jan 1996 - Jan 1999

Hachette Group and leader on French Duty Free - 700 employees

Lead the technology strategy following the IT outsourcing to third party EDS

  • Following the failure of an IT outsourcing operation with EDS, re-defined the relationship with EDS and built an IT strategy to cope with the company strong expansion
  • Implemented successfully SAP Retail, BI in 18 months and within budget

Paris, France

Sales Force Information Systems Manager

Jan 1991 - Déc 1995

24.000 employees - 15 Bn EUR

  • Implemented a complete end to end salesforce management system (supermarket merchandizing data capture, orders taking, Business Intelligence). ROI 6 months thanks to data accuracy

Paris, France & New York

Presales Consultant

Jan 1990 - Jan 1991

Financial information feed for banks dealing rooms

  • Connected the French banks to the first digital only dealing system on the exchange currency market

Paris, France & London

Developer / Project Manager

Jan 1986 - Jan 1990

Acquired by HP - 140.000 employees - 22 Bn USD

  • Developed spare parts inventory management software for General Motors France



     Dauphine, Paris, France - Master in Business option Finance

     University; LVMH London business school innovation; EDS - Systems - TRAINING ELC - Bryn Mawr; Program for Executives



Anglais : Courant

Allemand : Notions