Si vis pacem, para bellum
Bertrand : Customer Experience Director
1290 € HT par jour
Disponibilité : Dispo : Maintenant
Disponible en part-time: Oui

Profil mis à jour le : 01/02/2021

Mobile en france

Contacter Bertrand  Ajouter aux favoris Publier un avis
1290 € HT/j
Disponibilité : Dispo : Maintenant
Mobile en france
Bertrand

Customer Experience Director

Le Plessis-robinson , Hauts-de-Seine — 53ans
 

Note Globale    

Bertrand

53 ans

Le Plessis-robinson

Bertrand
Customer Experience Director

Expériences professionnelles

 

Management de Transition
Paris, France

Digital Transformation Manager

Avr 2015 - Aujourd'hui

American Hospital of Paris: PMO & Digital Advisor

  • Lead/Design Patient Journey to improve patient eXperience.
  • Patient relationship digitalization and PEGA SYSTEM portal implementation

NextUser: Country manager

  • Creation of the StartUp French/EMEA subsidiary (SaaS digital marketing)
  • License sales closing/Product Owner (pilot setup)/Customer Success Mgr (run)
  • => Revenue: 420 000 €/year [Sanofi/Adecco/Etam/Forbes/Carrefour/M6]

Monabanq: CX Advisor (Board)

  • Lead and Inspire 2 UX based 2 strategic studies (Design Thinking)
  • Mindset Switch from traditional banking offer to Customer Journey approach

Wide (Digital agency): CRM Practice Manager

  • Rationalize account/agile projects portfolio (Oracle CX / Update CRM/ eDeal...)

  • CRM Consulting and IT proposal design and sales.

  • => BU profitability restored in 6 month (Revenue: 2M€/25 consultants)


CRM ADVISE
Paris, France

Founding Partner

Jan 2003 - Déc 2014

2011-2014: Digital consulting development (diversification)
2006-2010: CEO - Customer Relationship Consulting

  • Business Development for consulting and project
  • Account and project portfolio management
    • Revenue: 1,3€ => 2,4M€ / 27 consultants

2003-2005: COO - Consulting and IT

  • PMO & Management (hiring, training, staffing, Careers).
  • Consulting/project proposal design and pre-sales
    • Revenue: 0€ => 1,3M€ / Staff: 1 => 15 consultants

Other responsibilities

  • General management (Finance, Admin, RH…) & consulting assignments

CRM-IT

‘SIEBEL CRM’ BU Manager

Jan 2001 - Déc 2002

  • IT project proposal design and sales
  • Team management, hiring, training, staffing
    • Revenue: 0 => 1,4 M€ / Staff: 1 => 18 consultants


ORACLE (SIEBEL)

Professional Services Senior Consultant

Jan 2000 - Jan 2001

  • Partner support / Consulting assignment / Proposal design and pre-sales


BRITISH TELECOM (SYNTEGRA)

‘SAP Consulting’ Practice Manager

Jan 1996 - Jan 2000

  • From ABAP coding to BU Management in 4 years.
  • SAP consulting and implementation proposal design and pre-sales
    • P&L: 20 MF / 30 consultants


DELOITTE

Accounting controller

Jan 1995 - Déc 1995

.


Formation

 

1993     IAE Aix en Provence - DESS CAAE (MBA)

1992     INSA Lyon - Electrical engineering Languages: French native - English Fluent

Langues

 

anglais : Courant

Chargement...