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Serge Directeur Transformation Digitale
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Serge

49 ans

Paris

Serge
Directeur Transformation Digitale

Expériences professionnelles

 

AXA / ING Partnership, AXA Partners

Head of Digital Bancassurance IT Delivery

Jan 2018 - Nov 2019

Digital Application and Global API covering 6 countries. Agile at scale.


AXA

Head of Cloud Foundation and Global Product Manager

Jan 2016 - Jan 2018

Insurance, 166 000 employees, turnover: 100 bn €

Director for the Cloud Business Unit of AXA. Management of 360+ people in 5 service centers in the world.

  • Recovery on operations, financial sustainability and internal customer trusts
  • Definition of the Target Operating Model and successful reorganization of the Business Unit
  • Successful deliveries of planned outcomes: respect of Go Live dates, operational SLAs, P&L

ENGIE (ex-GDF SUEZ)

Programme Manager

Jan 2013 - Jan 2016

Energy, 220 000 employees, turnover: 97 bn €

Infrastructure transformation program including Cloud Computing, Datacenter, Network, Security and Workplace. Multi-million-euro program. Management of 120+ people (managers, project managers, architects, network SMEs...).

  • Setup of a cloud platform composed of Office 365, Yammer and SKPE for Business for 100 K users
  • Deployment of a unified network for 17 K users on 120 sites with 230 Km² of new Wi-Fi
  • Move of 2 datacenters

OCP
Morocco

ITSM Project Director

Jan 2011 - Déc 2012

Mining, first company in Morocco, 18 000 employees, Turnover: 4,5 bn $ in 2010, IT: 150 employees

ITSM project management, CDMB implementation, Service Desk improvement


BNP Paribas

IT Continuity Program Manager

Jan 2009 - Jan 2011

200 000 employees, Net banking income: 43 bn € in 2010, IT: 20 000 employees worldwide

Setup of a Group governance structure supported by top management and reporting to the Group CIO to guarantee IT service continuity. Multi-million-euro program.

  • Setup of a team of 120 people, distributed in 10 countries
  • Training and involvement of 1 000 people worldwide
  • Relationships with business analysts, security, operational risk, BCP, IT engineering and IT production

Veolia Propreté

Integration Department Manager

Juin 2007 - Jan 2009

85 000 employees, Turnover 9 bn € in 2009, IT: 170 people.

Replacement of a manager and reorganisation of the 2 departments. I reported to the IT Operation Director. Management of 20 people (project managers, architects and engineers).

Outcomes:

  • Merge of the 2 services and process redesign
  • Implementation of 60 projects: core-business projects, commerce, finance and infrastructure
  • Creation of a virtualized integration environment composed of more than 130 virtual machines

Danone

Interim Manager

Jan 2007 - Juin 2007

IT Production for emerging markets

  • Supported by Danone top management, the mission applies to a crisis situation on the IT for emerging market.
  • Audit of the production team (30 people) in Mexico and the development team (60 p) in Argentina

Alcatel Lucent

Network and Security R&D Consultant

Jan 1999 - Déc 2006

Outcomes:

  • Level 2 and 3 CMMI certification of a development centre in France
  • Outsourcing of the support to Indian tem (50 people)
  • Development Shared Service Centre (SCC) (HTML & Java): 9 people + 130 developers worldwide
  • I'm the inventor of a language on which two patents are registered for my client.

Société de Conseil et de Management de Transition

Technical Manager

Jan 1995 - Déc 1998

  • Management of infrastructure and network projects for about 50 customers (industry, energy, education, health, sport and services).
  • Project management and team management (9 people).

Formation

 

2014     PRINCE2 Foundation and Practitioner

1998     ISIAL (Institut Supérieur d'Informatique et d'Automatique de Lorraine), France - Master's Degree in Computer Science - Network & Systems, with Honours

1997     Université Nancy 2, France - Master in Information Technology for Management (MIAGe)

Langues

 

Anglais : Courant

Allemand : Notions

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