VP Projet de transformation et experience client

Life Sciences & Industrials - Processes & Tools Industrialization - Operational Excellence - Customer Experience - Automation Team Leader (total managed budget: 1 M$)
* Managed and coached virtually 5 process managers (UK, US, Manila, India) and 5 projects managers (US, UK, Germany, France, Singapore) now Manila to San Francisco) (US, UK, China), Sanofi (US- France), Bayer (Germany), Emirates (Dubai), Infosys (India), Cisco (India).

Marketing and Sales BUs- L2C Processes & Tools Industrialization - Operational Excellence Project and Team Leader (total managed budget: 200 kEuros)
* Managed and trained 3 business analysts and 2 business senior consultants on a day-to-day basis
* Led the continuous process improvement workshops based on Lean methodologies and Deloitte facilitation technics
* Proposed a benchmark of IS solutions and worked with IS Department to optimize and rationalize the IS applicative map
* Sold an extension to the project of 100 kEuros.

EDF Group - Nuclear Production Department - Lean Processes Performance Assessment of an Outsourcing Activity Project and Team Leader
* Led and directed a cross-functional team of 4 business analysts and senior consultants to deliver a performance processes assessment of an outsourcing project using Lean tools (DILO, Lead time calculation and Little's Law), to reduce defects and achieve quality targets.
* Designed 30 main new processes to perform and standardize outsourcing activity and set new SLAs to monitor their performance.
* Led implementation of more than 20 optimization and simplification tracks on governance, RACI and operating processes.

* Diagnosed 2 supply processes/flows of a nuclear power plant using Lean Six Sigma tools by identifying the waste to be removed from processes/flows and areas of improvement.
* Led brainstorming sessions to identify and analyze constraints and root causes (Ishikawa Diagram, Pareto), and performed 5S workshops with warehouse operators to set up their work environment.
* Defined 30 new supply processes and implemented tools to control and monitor their efficiency.
* Led the development of communication regarding program activities (communication plan, monthly power plant review).

in management and IT consulting.

MSF (Doctors Without Borders) - IT Department - IT Briefs & Roadmap Definition Project Leader
* Conducted an organization assessment and designed the new organization and governance linking IT Department with Finance, Medical, HR and Supply departments.
* Developed an IT roadmap (2012-2014) for 8 major IT initiatives launched by MSF Executive Board.
* Designed priority matrix for 8 majors IT initiatives based on 4 criteria (complexity, cost, time to implement, resources available).
ERDF - Smart Metering Program - Project Scoping for a PLC Smart Meter Trial in Rural Areas Project Leader
* Led project scope definition (steering, planning, purchase strategy, CAPEX and OPEX budgets).
* Identified 3 potential telecommunication technologies to run trials assessing operating behavior of a smart meter in rural areas.
* Delivered business requirements, purchase strategy, planning and budget for trials.

* Designed training materials to assist CRM & Billing IT System deployment.
* Facilitated, trained and coached 80 sales agents in 8 regions in France.
* Developed monitoring tools to track quality of training sessions (online quiz and feedback collecting strategy).

* Designed and implemented in C++, a Voice Activity Detection algorithm for a GSM Coder in order to enhance bandwidth uses and audio quality during VoIP transmission.

* Managed update of Cegetel InfoCenter by taking into account the introduction of a Mobile Virtual Network Operator and free waiting time calls to 0800 phones numbers.