Emerge STRATEGY-VISION-INNOVATION: Business Value - COO & Services - Digital Transformation - Corporate Culture - Customer Exper

France - Belgium

• Talent acquisition, Collaborative skills' management
• Innovation, Startups, Entrepreunariat, Design thinking, Lean, Creativity, Agile, Leadership
• Business Coach : Coaching Digital Startup, Student startup, Innovative Project
• Experienced in organizational and management consulting for projects
• Proposed solutions to assisting clients throughout major organizational changes encompassing the Business transformation, IS alignment on core business and project management.

Tags : self employed, hands-on approach, result oriented, Business, Strategy, Digital, Community, Social Media, Marketing, Consulting, Agile

• Participated of creation a department in Europe (EMEA West) in parallel of commercial and marketing structure with a reporting in UK to run consultancy business across EMEA

Tags : Digital Solutions (multi-channel, 360° vision, CRM, E-commerce), Presales, C-level; Financial Services, Retail, Software

• Directed the project for ETAM worldwide and Outsourcing in India
• Managed people in Bruges and ADEA (Netkraft – Bangalore - India)
• Rebuilded a global retail back office and a specific front office for Etam

Tags : program & delivery management, software, PMO; Retail, BtoB

• Restructured the company after M&A as crisis & change manager, member of board
  • Professional Services and Pre-sales Director : Integrated solutions and data processing departments of the points of sale with 3 Software (France, UK, Germany).
  • Experienced in operational piloting of Service Contracts (third-party supplier, KPI/KVI, service delivery,...) and Customer Relationship, Escalation management
• GORES – Private Equity – USA
  • Participated in the negotiations of acquisition and restructuring by the Group Gores
  • Created Task Forces (Structure – Profitability)

Tags : Professional Services Retail (store services, ERP and POS equipment), P&L, Global Services, C-level, Change management, Pre-sales, PMO, Operations, Loyalty, Third party relationship, Retail BtoB, Software

• Created a new organization department after M&A
• Managed Project Managers for Organization department in connection with all operational departments and IT

Tags : Organization; Financial Services

• IT talent acquisition
• Business Development Manager in Financial Services
• Managed consultancy team (30 people)

Tags: Sales, BU, P&L, Consulting, C-level ; Financial Services, Software

• Created from scratch a new software to run credit cards revolving and personal loans
• MIS - COO - Risk & Organization Director - Member of board - Cofidis Belgium
• In charge of Organization & IT, Risk & Scoring

Tags : entrepreunarial mindset, Credit, Risk, Collection, Loyalty, Payment, Corporate Finance ; Financial Services BtoC

• 1984 - 1985 BLANCHE PORTE Tourcoing France - Direct Marketing
  • Restructured the company after acquisition with a transversal management
• 1983-1984 3 Suisses Belgium - Logistic
  • Created a new stock and coordinated 3 Suisses Belgium Stock
• 1981- 1983 3 Suisses Belgium – Retail & Direct Marketing
  • Created and controlled sales in 3 Suisses shops (Front & Back Office)
• 1980-1981 3 Suisses Belgium - Finance
  • Developed a new application for asset management

Tags : Project Management Strategies for Complex Projects