Senior Product Manager/ PMO / Directeur de Projet

Management of the Team OCX (Online Customer Experience), Mobile App, PIM, HQ Services, in particular:

• Enhancement of the website for the Olympic Games, for Corporate Contracts, for GDPR compliance
• Coordination of PIM integration (Vertical Booking, Lean PMS, Accurate)
• Management of the integration and consolidation of Sales Dashboards (Salesforce)
• Piloting Google Analytics V3 to V4 migration project
• Team: 6

• Management of the Loyalty Program (a program encompassing multiple projects: highlighting specific country benefits in a cross-functional manner)
• Booking funnel redesign project (discovery, delivery, hypercare)
• Study and implementation of the new hotel page, room page (mobile app & web)
• Team: 3

• Design, build and roll out of a headless Customer registration API to serve client facing apps withregional customization and features (WeChat/Kakao/Line binding, full GDPR compliance, customized by countries, Events fit, Web3 compliant on Discord...)
• Omnichannel availability: ecommerce site, Customer Care through SFSC, House Official Account on Social networks
• Technical Coordinator during the build & the run of the Saint Laurent mobile app on public app stores,launched in July 2022
• Team: 4

• Digital Customer Card design and roll out, increasing dramatically the customer data quality/contactibility and the level of clientelling.
• WW roll out of NPS mobile app for all Houses (surveys coupled with SalesForce)
• Team: 3

• Hierarchical Management of Stores Applications & Integration teams in France and in Italy - Designing, building and managing evolutions of a custom-made portal and framework to be used by store users within Kering brands WW
• Seamless integration of every tool: front end (mPoS, Clientelling) & retail back end (supply chain, stores management, SAP...) used by store users (Retail managers, Sales Assistants, Store Directors...)
• Team : 3

Groupe Saint-Gobain

Customer Developpement Manager in charge of Sales Tools for retails and Web developpement for the Lapeyre ebusiness website.

At the crossroad of IT and Operationnal Marketing, 100% customer oriented and digital focused.

Developping traditionnal and digital projects:

• Dedicated ERP (3 digits M€ turn-over) + SAP FICO
• High Skilled 3D configurators from customers to factories and suppliers, web available.
• Augmented Reality Tools for R&D and end-users
• Web Tools for consumers
• Mobile apps for general public

Managing:

• 6 Project leaders team
• 4 developpers
• 5 outsourced ressources

Inspiring:

• Strategic orientations
• Innovative improvements

In charge of collaborative tools:

• Web conferencing
• Internal Social Network (profiling, wiki, forums, blogs, ...)
• Instant Messages Services
• Profesionnal Translation Tools
• Evangelizing directions, departments, services and end-users to the collaborative workforce

(Paris/London)

• Technical responsible for a commercial call service offer (TalkTalk) and braodband (TalkTalk ADSL):+90 000 customers.
• Managing and optimizing the IT infrastructure: CDRs flows, rating, pricing, billing (on HighDeal thenGeneva), Customer Service UX, providing reports and KPI for Steering Committee.
• Managing the development quality, the planning, the resources both with french teams, indian and english ones.
• Technical development (EAI on Talend, 3 tiers architecture) for marketing campaigns and official website with e-commerce features (online subscription, NPS campaign, online helpdesk...)

For several clients :

• Prosodie : Functionnal & operationnal management of Knowledge Management team (4 persons) and Quality Team (3 persons)
  • Driving from the general specifications to the go live, the second version of the Intranet Enterprise Portal (8 servers with real time replications).
  • Extranet availability through VPN for commercial taskforce.
  • Electronic Content Management improvement on Sharepoint.
  • Exploitation of 8 Professional Workflows (HR, Finance, Business)+ ERP Integration and third part applications.
• Project Management : Specifications (general and detailed), Test Plans, Corrections & Improvements Registry…
• CRM Strategy redefinition with availability of a Project Space for external prospects or customers
  • EDF : Intranets Portal Developments (jsp/servlet/Apache/Tomcat/SQLServer) for several EDF departments : Hydraulic, Thermic et Renewable Energies (P@GE Project)
  • Prototyping functionally and technically (PoC) other portals : EDF Group Net, PS USI, Billing Project etc.
  • Vivendi-Environnement : Developing on Java an Intranet portal dedicated for Commercial taskforce (Project : BIG)